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Last updated 01.04.2025
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with Mijas Tres Caminos and the Services, the choices you make, and the products and features you use.
1. Introduction
Welcome to mijas-trescaminos.com (the "Website"). This Website is operated by Helix Invest ("we", "us", "our") and provides information about and allows booking for our vacation rental apartment located in Mijas, Spain.
We are committed to protecting the privacy of our visitors and customers ("you", "your"). This Privacy Policy explains what personal information we collect, how we use and share it, how we protect it, and the rights you have regarding your information.
2. Information We Collect
We collect information about you in the following ways:
Information You Provide Directly:
Booking Information:
When you make a booking inquiry or reservation for our apartment, we collect personal information necessary to process your booking. This is typically done through our booking management partner, Smoobu GmbH ("Smoobu"). The information may include:
Full name
Email address
Phone number
Billing address
Booking dates
Number of guests
Any special requests or notes you provide.
(Note: Payment details are typically processed directly by Smoobu or their integrated payment processors; review Smoobu's policy for details).
Promotional Sign-ups: If you choose to sign up for our promotional emails or newsletter using the form on our Website, we collect your email address.
Information Collected Automatically:
Website Analytics:
When you visit our Website, we automatically collect certain information about your device and Browse activity using analytics tools (e.g., [Google Analytics, Hotjar]). This helps us understand how visitors use our site and improve the user experience. This information may include:
Your IP address (which may be anonymized)
Browser type and version
Operating system
Referring website
Pages visited on our Website
Date and time of visit
Time spent on pages
Cookies:
We use cookies and similar tracking technologies to collect some of the analytics information and ensure website functionality. For more details, please see our cookie preferences details, accessible through the footer of our website.
3. How We Use Your Information
We use the collected information for the following purposes:
To Process Bookings: To manage your reservation, communicate with you about your stay (confirmations, pre-arrival information), provide customer service, and fulfill our contractual obligations related to your rental.
To Send Promotional Communications: If you have opted-in, we use your email address to send you newsletters, special offers, or other marketing information about mijas-trescaminos.com.
To Improve Our Website: To analyze website traffic and user behaviour, understand user needs, improve website content, functionality, and user experience (UX).
To Comply with Legal Obligations: To meet legal and regulatory requirements, such as accounting or responding to lawful requests from authorities.
4. Legal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA), our legal basis for collecting and using your personal information is as follows:
Booking Information:
Processing is necessary for the performance of a contract (your rental agreement with us).
Promotional Communications: Processing is based on your consent, which you provide by signing up for our emails.
Website Analytics: Processing is based on our legitimate interest in operating and improving our Website, or on your consent for the use of non-essential cookies (obtained via our cookie banner/settings).
5. Who We Share Your Information With
We do not sell your personal information. We may share your information with third parties only in the following circumstances:
Booking Processor (Smoobu): We share your booking information with Smoobu GmbH, our booking engine and channel manager provider, to process and manage your reservation. Smoobu acts as a data processor on our behalf. You can review Smoobu's privacy policy here: https://www.smoobu.com/en/privacy-policy/
Analytics Providers:
We share anonymized or pseudonymized data with our analytics provider(s) (Google LLC) to help us understand website usage. You can review their privacy policy here: https://policies.google.com/privacy
Email Marketing Providers:
If you sign up for promotions and we use a third-party service (Mailchimp), we share your email address with them to manage our email lists and send communications. You can review their privacy policy here: https://mailchimp.com/legal/
Legal Requirements:
We may disclose your information if required by law, subpoena, or other legal process, or if we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
6. Cookies and Tracking Technologies
Our Website uses cookies (small text files placed on your device) and similar technologies. Some cookies are essential for the Website to function (e.g., remembering session information). Others, like those used for analytics, help us improve the site but are non-essential. You can manage your cookie preferences through your browser settings or via the cookie consent tool provided on our website.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, or disclosure. This includes using secure connections (HTTPS) on our Website and working with reputable third-party providers like Smoobu who commit to data security. However, no internet transmission or electronic storage method is 100% secure, so we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Booking Information:
Retained as long as needed to manage the booking and for a period afterwards as required by law (e.g., for tax and accounting purposes).
Marketing Information:
Retained until you withdraw your consent (unsubscribe).
Analytics Data:
Typically retained for a limited period (e.g., [Specify period, e.g., 26 months]) in a non-personally identifiable form.
9. Your Rights
Depending on your location (especially if you are in the EEA/UK), you may have the following rights regarding your personal information:
Right to Access: You can request a copy of the personal information we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete information.
Right to Erasure ('Right to be Forgotten'): You can request deletion of your personal information under certain conditions.
Right to Restrict Processing: You can request that we limit the processing of your information under certain conditions.
Right to Data Portability: You can request to receive your information in a structured, commonly used, machine-readable format.
Right to Object: You can object to the processing of your information based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before fulfilling your request. You also have the right to lodge a complaint with a relevant data protection supervisory authority.
10. International Data Transfers
Your information may be processed in countries other than your own, including where our service providers (like Smoobu - based in Germany, or analytics providers - potentially based in the US) are located. We take steps to ensure that any international transfers comply with applicable data protection laws, for example, by relying on adequacy decisions or using Standard Contractual Clauses where necessary.
11. Children's Privacy
Our Website and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post any changes on this page with an updated effective date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Helix Invest
info@mijas-trescaminos.com
